Hardware error (Sense code23A00) - Now what

Hello,

I would like to burn a new project to a DVD. Encore is giving me the following
message over and over: "Encore was unable to complete the operation because
of a hardware error (Sense Code 23A00). Contact the hardware manufacturer.

Please advise me what the best next step is I can take...

My version of Encore (CS3) sits on a Windows XP SP2 machine that is newly
installed (last week) and still squeaky clean. I don't know who the manufacturer
of the DVD-drive is. It worked fine before, and it works fine with other
DVD0-burning software now (I know that doesn't mean a lot).

I use Imation DVD+RW discs. Before my clean install I had CS2 and it worked fine
with these DVD's.

I have read the "Things and Software to avoid when authoring for
DVD-V" document. None of the points there really seemed to matter to me (I
don't have any of the identified problems, and use Nero software, which it does
not reference). One point that does raise some questions is #14: "Disable
the Windows XP packet writing utility": when I click on properties for the
DVD-drive there is no Recording tab. Is that an indication of something that
might be wrong? I have also searched these forums and read all the postings I
could find on similar sounding messages.

It now seems I have three options. Which would you advise?

1. I can buy DVD's of another brandname, or not +RW. Interestingly enough, when
I burn a DVD it goes through the process of acquiring all the data and checking
transcoding settings, and then quits as soon as it really needs to start
writing.
2. I can buy and install another DVD-burner. What brand would you advise?
3. I can tell Encore to create a DVD image ad then use Imgburn to burn said
image to a DVD. Not a fan of this approach, I don't want to buy another
program.

I can go any of these three roads. Perhaps there is a 4th option I have not
thought of? I am kind of hoping someone will see my message and know exactly
what the problem is... #1 is of course the easiest and cheapest option. Problem
is none of the solutions guarantee success...

I would really appreciate any input you might be able to give me! Thanks in
advance,

Rogier

Rogier,

Sense code 23A00 means: Medium not present. That indicates your Imation disk is
not recognized. First step to try is using Verbatim or Taiyo Yuden disks and see
if it still occurs.

Reputable brands are NEC and Lite-On. They are consistently among the best
performers.

      ...and use Nero software, which it does not reference.




The Things and Software to avoid when authoring for DVD-V
<http://www.adobeforums.com/webx/.3bbe7ec0> FAQ does mention Nero:

5. InCD: This is packet writing software that comes bundled with Ahead Nero
Burning Rom. This package will load a packet-writing software that will
constantly talk to your CD/DVD writer, and can cause a number of issues while
trying to write a disc. Disabling this software is not enough, as a portion of
this package is always running after you start windows. You will need to
uninstall it in Add/Remove programs, then reboot to remove it.

If your installation of Nero didn't include its packet writing part then this
doesn't apply obviously.

      ...when I click on properties for the DVD-drive there is no Recording
      tab.

      use Imgburn to burn said image to a DVD. Not a fan of this approach, I
      don't want to buy another program

John,
It says:
DVD-RW drive
Tpe: CD-Drive
File system: Unknown.

I hapen to know it is a Plextor DVD writer, 8x, PX-708A.
I tried downloading drivers from the Plextor website, but that got me no where.

Appreciate any help anyone can give me...