Growing pains are no excuse for unhelpful help [1]

I have received the following error message from ENCORE CS3 when attempting a
build of a Blu-ray project:

Blu-ray object: “audience address DRESS REHEARSAL”, Error: “invalid
operation", Code “19”, NOTE “primary video stream must be consistent within
playlist.”

The HELP index has no reference to ERRORs. Like many other Adobe end users, I
question Adobe's claim to producing 'professional' software when it is unsyuted
to the use intended. I cite as but one reason typical Adobe error messages like
this, which are all but meaningless to all but Adobe's own techno-geeks without
proper context and explanation.

Might I have these please so I can get on with my work?

      Might I have one please so I can get on with my work?




Norman,

I can understand your frustration, but this is a user-to-user forum. You can
only hope for another user having stumbled on the same problem and having found
a solution for it.

My double posting was strictly an error. I don't know what kind of a history I
can have double posting since to my best recollection this is only my second
posting.

I appreciate the referral to ADOBE for a bug report and I shall follow it up. My
complaint, however, was meant to be seen by other end users. If ADOBE is still
getting away with opaque error messages that explain nothing, it is probably
because end users are intimidated by the double-speak.

Patting my way in the dark because I can't decipher what is ultimately
meaningless has cost me a great deal of time. If there's a solution, Adobe
should tell us. Even if there isn't a solution, Adobe should be honest enough to
be up front about it. It is really REALLY annoying to do two or three lengthy
and ultimately futile re-compressions with different parameters, groping my way
because ADOBE's answer is not a solution, and certainly by no sensible person's
estimation 'help'. It's just another problem passing itself off as something it
is not.