Retouch Tool

My wife is trying to retouch a graphic while using PSP anniversary edition 
7.04 on a Windows XP SP2 system. She has 512 meg of ram and hard drive is 
around 3 gig available.

When she uses the retouch tool, shes gets a WIndows message that states: 
"This application has caused an error and needs to shut down, clicking Ok 
the only option available closes PSP and she loses he changes to the 
graphic. 

Dominic wrote:
> My wife is trying to retouch a graphic while using PSP
> anniversary edition 7.04 on a Windows XP SP2 system. She has
> 512 meg of ram and hard drive is around 3 gig available. When
> she uses the retouch tool, shes gets a WIndows message that
> states: "This application has caused an error and needs to
> shut down, clicking Ok the only option available closes PSP
> and she loses he changes to the graphic.

Since this works fine for most of us, we need to find out what is 
different in your system or how she uses it. Can you offer more 
details than "it crashes"? Let's start with these:

Does it happen on every image when using this tool or just some 
images? What is different about the problem ones? Size, number and 
type of layers, color depth?

Has it always happened or has it just begun? What changed at the 
time it began? Hardware added or reconfigured? Programs installed or 
updated? Windows Update?

Does the crash occur for just one of the Retouch tool's 19 modes 
(Lighten RGB, Soften, etc.) or for several? Which modes?

Does the crash occur with any particular custom or special shape 
selected in the Tool Options palette, or for several of them? Which 
ones?

What have you tried to narrow down the cause and what did you find?

What have you tried to correct the problem? Did your trials make any 
change?
-- 
Fred Hiltz,  fhiltz at yahoo dot com 

>From what little I know of the situation, it just started or maybe I should
say, just started again. I seem to think that it happened once before, but 
seemed to go away.

I know it happened with 2 graphics, one that she downloaded from the net and 
one I think she created. I don't know the details of those graphics.

No updates has occured today as it just started today, I did update the Net 
framework to 2.0 about 2 weeks ago think it would correct a problem with an 
app we use  that requires netframework.

It happens with at least 2 of the toosl, not sure if she uss any of the 
others, I know it happens with the smudge tool, she just told me that as 
soon as she selects the retouch tool the error occurs so she canot access 
the ool options to see if any other is affected. The smudge is the currently 
selected tool.

"Fred Hiltz" <not@home.ca> wrote in message
news:45c4f9af$1_1@cnews...
>
> Dominic wrote:
>> My wife is trying to retouch a graphic while using PSP
>> anniversary edition 7.04 on a Windows XP SP2 system. She has
>> 512 meg of ram and hard drive is around 3 gig available. When
>> she uses the retouch tool, shes gets a WIndows message that
>> states: "This application has caused an error and needs to
>> shut down, clicking Ok the only option available closes PSP
>> and she loses he changes to the graphic.
>
> Since this works fine for most of us, we need to find out what is
> different in your system or how she uses it. Can you offer more
> details than "it crashes"? Let's start with these:
>
> Does it happen on every image when using this tool or just some
> images? What is different about the problem ones? Size, number and
> type of layers, color depth?
>
> Has it always happened or has it just begun? What changed at the
> time it began? Hardware added or reconfigured? Programs installed or
> updated? Windows Update?
>
> Does the crash occur for just one of the Retouch tool's 19 modes
> (Lighten RGB, Soften, etc.) or for several? Which modes?
>
> Does the crash occur with any particular custom or special shape
> selected in the Tool Options palette, or for several of them? Which
> ones?
>
> What have you tried to narrow down the cause and what did you find?
>
> What have you tried to correct the problem? Did your trials make any
> change?
> -- 
> Fred Hiltz,  fhiltz at yahoo dot com
>
>

Dominic wrote:

> When she uses the retouch tool, shes gets a WIndows message that states:
> "This application has caused an error and needs to shut down, clicking
Ok
> the only option available closes PSP and she loses he changes to the
> graphic.

1. Uninstall the application.
2. To remove any residual Windows Registry settings run ZapPS,
   which you can get here:
   ftp://ftp.corel.com/pub/PaintShopPro/X/zapps.exe
3. Reinstall PSP.
4. Make sure you have PSP 7 patched to the highest minor version
   number (7.04) by looking in Help > About. If needed you can find
   the PSP 7 patches at this Corel link: http://tinyurl.com/yb5s43

I'e posted this before, and had another solution but I can't find the post 
anywhere, does anyone hae any other ideas?

Thanks for the advice Spandex, I may have to resort to that. but I recall 
another solution I jus can't find it
"Spandex Rutabaga" <SpRu@agabatur.xednaps> wrote in message 
news:45C63D48.A34EB05F@agabatur.xednaps...
>
> Dominic wrote:
>
>> When she uses the retouch tool, shes gets a WIndows message that
states:
>> "This application has caused an error and needs to shut down,
clicking Ok
>> the only option available closes PSP and she loses he changes to the
>> graphic.
>
> 1. Uninstall the application.
> 2. To remove any residual Windows Registry settings run ZapPS,
>   which you can get here:
>   ftp://ftp.corel.com/pub/PaintShopPro/X/zapps.exe
> 3. Reinstall PSP.
> 4. Make sure you have PSP 7 patched to the highest minor version
>   number (7.04) by looking in Help > About. If needed you can find
>   the PSP 7 patches at this Corel link: http://tinyurl.com/yb5s43
>