Painter Essentials 2

The Painter Essentials 2 OEM application bundled with my WACOM Graphire 4 
software is not functioning with my computer. I have made screenshots of the 
workspace which best illustrate the problem and would be happy to send them 
to someone willing to take a look. In the meantime, here is an email I sent 
to WACOM about the problem minus the jpegs:
*********
"Look at the colour wheel. As you can see it is not normal. I get this
every 
time I open the application.
When I attempt to create a drawing surface, this is the only colour I can 
get (turquoise).  When I click on the primary and secondary colour blocks to 
bring up the colour palette, I am lucky if it appears between the 5th to 10 
click.

Above is how an image looks when I open a file. This is a jpeg pic of a 
fashion model on a runway (just so you know). I have uninstalled and 
installed the application 4 times and nothing changes. I have updated the 
WACOM driver to the latest version and there is no affect (not sure if it 
would anyways). When I try to start the application from the Start Menu, it 
may or may not open and I have to try to open it from "all programmes"
which 
may or may not work.

Here is my computer configuration:

Windows XP Home SP2
Dell Dimension 2350
Intel Pentium 4 CPU 1.80 GHz
1.79 GHZ, 768 MB of RAM

Antivirus: avast 4.7 Home Edition
Firewall: Windows XP built in version
**********************
I will forward the jpeg screenshot images to anyone who would like to see 
this mess. Please contact me at (skookumnarrows at yahoo.ca)

Thanks
Anita H. 

In article <448ed0f7_1@cnews>,
 "SkookumNarrows" <SkookumNarrows@2netscape.net> wrote:

> The Painter Essentials 2 OEM application bundled with my WACOM Graphire 4 
> software is not functioning with my computer. I have made screenshots of
the 
> workspace which best illustrate the problem and would be happy to send them

> to someone willing to take a look. In the meantime, here is an email I sent

> to WACOM about the problem minus the jpegs:
> *********
> "Look at the colour wheel. As you can see it is not normal. I get this
every 
> time I open the application.
> When I attempt to create a drawing surface, this is the only colour I can 
> get (turquoise).  When I click on the primary and secondary colour blocks
to 
> bring up the colour palette, I am lucky if it appears between the 5th to 10

> click.

Set your screen to 24-bit color, in the Displays Control Panel.
-- 
ImagingDev: Creating Imaging Solutions for Corel

> Set your screen to 24-bit color, in the Displays Control Panel.
> -- 
> ImagingDev: Creating Imaging Solutions for Corel
*************
Thank you, Corel Imaging Dev, for responding so quickly to my post.  I have 
set my screen to the 32-bit setting since there is no 24 and all appears now 
as it should.  However, I am having problems with getting the application to 
open on first try. Out of my initial frustration, I followed instructions 
from a Corel Knowledgebase article because the application did seem to be 
trying to access the floppy drive when I opened up "Preferences."  The

Article recommended I do the follwoing:

"This problem is usually not caused by the application, but rather the 
recent items listing in Windows® Explorer®, the Run history in Windows or a 
virus scanner.
To clear your run history, follow the instructions below:

  1.. Go to start and up to Run. Type in regedit in the Open: box. Click Ok.
  2.. Click on the + next to HKEY_CURRENT_USER
  3.. Click on the + next to Software
  4.. Click on the + next to Microsoft
  5.. Click on the + next to Windows
  6.. Click on the + next to CurrentVersion
  7.. Click on the + next to Explorer
  8.. Right click on the folder RunMRU and left click on Rename. Add a 1 to 
the end of the name so it reads RunMRU1. Click outside of the box to 
finalize the change.
  9.. Right click on the folder RecentDocs and left click on Rename. Add a 1 
to the end of the name so it reads RecentDocs. Click outside of the box to 
finalize the change.
Collapse all the folders in the registry by clicking on the minus sybol next 
to each folder. Once you have done this close the registry editor."

Could this be affecting the way the application opens?  I went back to the 
Registry to see if I could reverse these changes and I see that new
"RunMRU" 
and "RecentDocs" folders have been created beside the ones I renamed.
How do 
I reverse what I did and do I need to? Your adivice would be appreciated on 
this, too.

regards,

Anita H.

In article <448f71ac_1@cnews>,
 "SkookumNarrows" <SkookumNarrows@2netscape.net> wrote:

> > Set your screen to 24-bit color, in the Displays Control Panel.
> > -- 
> > ImagingDev: Creating Imaging Solutions for Corel
> *************
> Thank you, Corel Imaging Dev, for responding so quickly to my post.  I have

> set my screen to the 32-bit setting since there is no 24 and all appears
now 
> as it should. 

Right. We should have written "24-bit, or higher" :-)

> However, I am having problems with getting the application to 
> open on first try.

Does it open at all?
-- 
ImagingDev: Creating Imaging Solutions for Corel

"Does it open at all?
-- 
ImagingDev: Creating Imaging Solutions for Corel"
*********************
Yes, the programme is opening. It will begin to display the workspace and 
colour wheel and then it just "collapses" and disappears (shuts down).
I 
have tried opening PE2 from the Start Menu, from All Programs and by using 
the desktop shortcut and the same things happens with all three. However, I 
did a right click on the desktop icon at one point and clicked 'open' and 
the application stayed running but as soon as I closed it, I could not open 
it again.

Today, I did a defrag and the programme opened on first try and stayed open 
but after closing it and trying to reopen the process above repeated itself. 
I have no idea what to do next. Any suggestions?

Anita H.