Re: Cisco Security Agent vs. Authorware Web Player

"Tarrkid" <webforumsuser@macromedia.com> wrote in message 
news:fqmfr9$ga$1@forums.macromedia.com...
> One of our customers is trying to use some of our Authorware-based 
> eLearning on
> their SABA-based LMS.  The customer complained that launch time was 
> extremely
> slow - taking five minutes, and their bandwidth is plenty healthy.
>
> Sounded to me like the web player was being downloaded each time - the 
> longest
> delay was at the very outset of launching - so we did some 
> investigating...  I
> had him looking for webplr.exe to see if it was persisting after he closed

> the
> web browser, and this is what we've found...
> [Q]It is being detected by our Cisco Security Agent as an untrusted
> application[/Q]
> He did eventually find webplr.exe where it's supposed to be, but commented
> thusly:
> [Q]The problem is we don't have access as employees to view that folder. 
> One
> reason I was having trouble finding it.[/Q]
> I think that part's a red herring - although he wasn't able to browser the
> folder, webplr.exe was obviously running from there, since my content was
> running.  But what about the Cisco bit...?
>
> It seems odd that CSA would call webplr.exe an untrusted application, but
> still allow it to run, and then apparently delete it once they closed the
> browser.
>
> Has anyone had experience with Cisco Security Agent, or have any other 
> clues
> as to where I might head to solve thsi problem?

I think you might be looking in the wrong direction.  The Authorware Web 
Player is not big enough by itself to justify five minutes unless they are 
on dialup.  I think it is more likely that your media and other external 
files are being deleted.

I think the reason the user had a problem finding the web player file is 
that most Windows machines come from the factory hiding system folders (and 
file extensions!).

-Amy 

One of our customers is trying to use some of our Authorware-based eLearning on

their SABA-based LMS.  The customer complained that launch time was extremely 
slow - taking five minutes, and their bandwidth is plenty healthy.

 Sounded to me like the web player was being downloaded each time - the longest

delay was at the very outset of launching - so we did some investigating...  I 
had him looking for webplr.exe to see if it was persisting after he closed the 
web browser, and this is what we've found...
 [Q]It is being detected by our Cisco Security Agent as an untrusted 
application[/Q]
 He did eventually find webplr.exe where it's supposed to be, but commented 
thusly:
 [Q]The problem is we don't have access as employees to view that folder. One 
reason I was having trouble finding it.[/Q]
 I think that part's a red herring - although he wasn't able to browser the 
folder, webplr.exe was obviously running from there, since my content was 
running.  But what about the Cisco bit...?

 It seems odd that CSA would call webplr.exe an untrusted application, but 
still allow it to run, and then apparently delete it once they closed the 
browser.

 Has anyone had experience with Cisco Security Agent, or have any other clues 
as to where I might head to solve thsi problem?