Re: Will Adobe support Authorware?

Your concerns are well founded. You might want to take a look at this.
http://www.adobe.com/products/authorware/productinfo/faq/eod/


"Wrenhaven" <webforumsuser@macromedia.com> wrote in message 
news:fquol7$32k$1@forums.macromedia.com...
> :disgust;  One of my concerns is that Adobe has switched over all the 
> other
> Macromeidia products to the Adobe branding but not Authorware.  My concern

> is
> Authorware is going to be phased out.  My concerns are amplified by the 
> poor
> support provided by Adobe of Authorware now that the support functions ar
> combined.  Her is my story: I created at web issue on line.  I will admit 
> I did
> this right around the transition of closing the Macromedia support.  My 
> issue
> was upgrading from Authorware 6.5 to 7.0.  It took three weeks to get a
> responce.  I was very patient.  Finally it was determined I needed to talk

> with
> a support person by phone to unlock the software.  I called the ohone 
> number
> and the support person was clearly not on US soil and we had difficulty
> communicating.  I was patient.  I am upgrading from 6.5 to 7.0 and the 
> upgrade
> box clearly said only will upgrade from 6.5 but this person tried a 6.0 
> unlock
> number.  Then I was refrered to the "more highly trained"
technical 
> people.  I
> had to call again while at work and spend 2 hours on the phone where they 
> again
> kept using a 6.0 unlock number.  I also was talking to someone not on USA 
> soil.
> The final conclusion was, "sorry I can't unlock" and that I
should return 
> the
> software and buy "Flash instead because it is the same software."
 Here I
> became frustrated.  I was astounuded that her was Adobe support and they 
> could
> not unlock there own software (I think because they did not understand the
> difference between 6.5 and 6.0) and did not even know there own software
> (Authorware is not the same as Flash)..  I did not express anger but I 
> felt was
> reasonable to ask to speak to a supervisor.  A this point I was put on 
> hold for
> an hour.  I hung up and called back.  I did not want to be put on hold. 
> The
> person was kind and said thye would take myphone number and the supervisor
> would call me back the next day.  It is four days later and no one has 
> called
> me back.  I do not call this good support.  I guess the only alternative 
> is to
> return the software and not use Adobe software anymore because they do not
> support their software.
> 

> Your concerns are well founded. You might want to take a look at this.
> http://www.adobe.com/products/authorware/productinfo/faq/eod/


That said, Adobe is supposed to be supporting Authorware. If you want to 
pursue this further, please contact me privately at   steve at 
magnoliamultimedia dot com. I'll take it up with my contacts within Adobe 
and see if we can get your present issue addressed.

Regardless, your plans should include moving to other software in the short- 
or mid- term.

Steve


-- 
Adobe Community Expert: eLearning, Mobile and Devices
My  blog - http://stevehoward.blogspot.com/ 

:disgust;  One of my concerns is that Adobe has switched over all the other 
Macromeidia products to the Adobe branding but not Authorware.  My concern is 
Authorware is going to be phased out.  My concerns are amplified by the poor 
support provided by Adobe of Authorware now that the support functions ar 
combined.  Her is my story: I created at web issue on line.  I will admit I did

this right around the transition of closing the Macromedia support.  My issue 
was upgrading from Authorware 6.5 to 7.0.  It took three weeks to get a 
responce.  I was very patient.  Finally it was determined I needed to talk with

a support person by phone to unlock the software.  I called the ohone number 
and the support person was clearly not on US soil and we had difficulty 
communicating.  I was patient.  I am upgrading from 6.5 to 7.0 and the upgrade 
box clearly said only will upgrade from 6.5 but this person tried a 6.0 unlock 
number.  Then I was refrered to the "more highly trained" technical
people.  I 
had to call again while at work and spend 2 hours on the phone where they again

kept using a 6.0 unlock number.  I also was talking to someone not on USA soil.

 The final conclusion was, "sorry I can't unlock" and that I should
return the 
software and buy "Flash instead because it is the same software." 
Here I 
became frustrated.  I was astounuded that her was Adobe support and they could 
not unlock there own software (I think because they did not understand the 
difference between 6.5 and 6.0) and did not even know there own software 
(Authorware is not the same as Flash)..  I did not express anger but I felt was

reasonable to ask to speak to a supervisor.  A this point I was put on hold for

an hour.  I hung up and called back.  I did not want to be put on hold.  The 
person was kind and said thye would take myphone number and the supervisor 
would call me back the next day.  It is four days later and no one has called 
me back.  I do not call this good support.  I guess the only alternative is to 
return the software and not use Adobe software anymore because they do not 
support their software.

Use Silverlight 1.0/2.0

Get a book on Silverlight or just visit http://silverlight.net/learn

and learn at your own pace.

You will need 
http://www.microsoft.com/expression/products/overview.aspx?key=blend 
(Microsoft Expression Blend)

and

http://www.microsoft.com/express/download/ (Visual Studio 2008 Express 
editions are free)

Best Regards,
Apurva

"Wrenhaven" <webforumsuser@macromedia.com> wrote in message 
news:fquol7$32k$1@forums.macromedia.com...
> :disgust;  One of my concerns is that Adobe has switched over all the 
> other
> Macromeidia products to the Adobe branding but not Authorware.  My concern

> is
> Authorware is going to be phased out.  My concerns are amplified by the 
> poor
> support provided by Adobe of Authorware now that the support functions ar
> combined.  Her is my story: I created at web issue on line.  I will admit 
> I did
> this right around the transition of closing the Macromedia support.  My 
> issue
> was upgrading from Authorware 6.5 to 7.0.  It took three weeks to get a
> responce.  I was very patient.  Finally it was determined I needed to talk

> with
> a support person by phone to unlock the software.  I called the ohone 
> number
> and the support person was clearly not on US soil and we had difficulty
> communicating.  I was patient.  I am upgrading from 6.5 to 7.0 and the 
> upgrade
> box clearly said only will upgrade from 6.5 but this person tried a 6.0 
> unlock
> number.  Then I was refrered to the "more highly trained"
technical 
> people.  I
> had to call again while at work and spend 2 hours on the phone where they 
> again
> kept using a 6.0 unlock number.  I also was talking to someone not on USA 
> soil.
> The final conclusion was, "sorry I can't unlock" and that I
should return 
> the
> software and buy "Flash instead because it is the same software."
 Here I
> became frustrated.  I was astounuded that her was Adobe support and they 
> could
> not unlock there own software (I think because they did not understand the
> difference between 6.5 and 6.0) and did not even know there own software
> (Authorware is not the same as Flash)..  I did not express anger but I 
> felt was
> reasonable to ask to speak to a supervisor.  A this point I was put on 
> hold for
> an hour.  I hung up and called back.  I did not want to be put on hold. 
> The
> person was kind and said thye would take myphone number and the supervisor
> would call me back the next day.  It is four days later and no one has 
> called
> me back.  I do not call this good support.  I guess the only alternative 
> is to
> return the software and not use Adobe software anymore because they do not
> support their software.
> 

> Use Silverlight 1.0/2.0

Silverlight is a development tool that you could bend to eLearning if you 
are (or want to become) a skilled developer. If you are not a coder, or 
prefer tools ready-made for eLearning you should browse the archives of this 
forum for other choices that people are making.

Steve


-- 
Adobe Community Expert: eLearning, Mobile and Devices
My  blog - http://stevehoward.blogspot.com/