Re: X32 issue

"Groo" <webforumsuser@macromedia.com> wrote in message 
news:fv6qg1$s6u$1@forums.macromedia.com...
> We have a client who has installed the web player on a number of clients 
> behind
> their firewall.  When they go to run the Authorware piece, it starts to 
> load
> from the web server and then they get an error saying that an X32 file 
> does not
> exist or access denied.
>
> I've checked the web player install and all the X32 fiiles are installed 
> in an
> XTRAS folder in the user's profile folder, so why does Authorware try to
> download them again?  I've even copied the web player install to the 'All
> Users' folder but it made no difference.

If they've installed the latest player, it will be going to the macromedia 
site to get the XTRAS unless you've provided a manifest file.

HTH;

Amy 

We have a client who has installed the web player on a number of clients behind

their firewall.  When they go to run the Authorware piece, it starts to load 
from the web server and then they get an error saying that an X32 file does not

exist or access denied.

 I've checked the web player install and all the X32 fiiles are installed in an

XTRAS folder in the user's profile folder, so why does Authorware try to 
download them again?  I've even copied the web player install to the 'All 
Users' folder but it made no difference.

That error message doesn't sound familiar in connection with a download
problem. What is more typical is "missing or wrong length" or
"attempt to
violate security". What is the *exact* error message, complete with any
filenames, and when does it happen?
For more information on the web player and how it works see
http://www.adobe.com/go/tn_19348

Mike
====================
Mike Baker
Adobe Community Expert
mike-baker at cox dot net

"Groo" <webforumsuser@macromedia.com> wrote in message
news:fv6qg1$s6u$1@forums.macromedia.com...
> We have a client who has installed the web player on a number of clients
behind
> their firewall.  When they go to run the Authorware piece, it starts to
load
> from the web server and then they get an error saying that an X32 file
does not
> exist or access denied.
>
>  I've checked the web player install and all the X32 fiiles are installed
in an
> XTRAS folder in the user's profile folder, so why does Authorware try to
> download them again?  I've even copied the web player install to the 'All
> Users' folder but it made no difference.
>

Sorry, I was being vague with my error message.  it is file missing or wrong 
length error.

 Basically, when the Authorware piece starts to load (with the web player 
pre-installed), the client's firewall is blocking the first required X32 file 
from downloading (although there doesn't, at this stage, appear to be an issue 
with blocking the host (our) web server as it does make an attempt to download 
the piece initially).  However, they do not want to alter their firewall 
settings to allow the X32 files through.  Instead, they have asked if the X32 
files can be pre-installed on the client machines (distributed remotely from 
their server), so that Authorware doesn't try to download them.

 I will look at the manifest file suggestion of Amy's, but if there is any 
other information I should be aware of, it is much appreciated.