NAV CRM Functionality Vs Dynamics CRM

Hi All,

Anybody could tell me how the NAV CRM functionality ranks up against 
Dynamics CRM? I understand it is a scaled down version of it. But I also 
undersand the benefits of an integrated system. I would appreciate it if 
someone could share their knowledge in terms of functional differences 
between the two. BTW, we are a sales and service company. Hence, lots of 
customer cotact and communication is involved.

Thank you,

The CRM functionality within NAV is not a scaled down version of Dynamics 
CRM, they are two completely different products. The CRM functional area of 
NAV is part of the NAV ERP system, and Dynamics CRM is its own system. There 
are 3rd party products that you can purchase that integrate the two.

I could give you my opinion of the differences or what you should select, 
but you should probably just get a qualified NAV partner show you NAV and a 
qualified CRM partner show you CRM.

"Tom Bombadil" <Genius_Poster@Yahoo.com> wrote in message 
news:242E99F9-071D-44BF-99E7-266414DF04FC@microsoft.com...
> Hi All,
>
> Anybody could tell me how the NAV CRM functionality ranks up against 
> Dynamics CRM? I understand it is a scaled down version of it. But I also 
> undersand the benefits of an integrated system. I would appreciate it if 
> someone could share their knowledge in terms of functional differences 
> between the two. BTW, we are a sales and service company. Hence, lots of 
> customer cotact and communication is involved.
>
> Thank you,
>
> 

By the way, if you were told that NAV CRM is a scaled down version of CRM by 
a NAV partner or a CRM partner, then you should be looking for a different 
partner to show you the two products, because they clearly have no clue what 
they are talking about. It might be the particular salesperson, but I 
seriously doubt anyone's competency that makes this claim, and you deserve 
better information.

"Tom Bombadil" <Genius_Poster@Yahoo.com> wrote in message 
news:242E99F9-071D-44BF-99E7-266414DF04FC@microsoft.com...
> Hi All,
>
> Anybody could tell me how the NAV CRM functionality ranks up against 
> Dynamics CRM? I understand it is a scaled down version of it. But I also 
> undersand the benefits of an integrated system. I would appreciate it if 
> someone could share their knowledge in terms of functional differences 
> between the two. BTW, we are a sales and service company. Hence, lots of 
> customer cotact and communication is involved.
>
> Thank you,
>
> 

I think what the "first beginning point" of the functionality of the
MS CRM 
for developers was the NAV CRM. The main "Concept" and
"functionality bugs" 
of beginning version of the MS CRM was the NAV functionality.

But now it is separate product with own functionality.

"Daniel Rimmelzwaan" wrote:

> The CRM functionality within NAV is not a scaled down version of Dynamics 
> CRM, they are two completely different products. The CRM functional area of

> NAV is part of the NAV ERP system, and Dynamics CRM is its own system.
There 
> are 3rd party products that you can purchase that integrate the two.
> 
> I could give you my opinion of the differences or what you should select, 
> but you should probably just get a qualified NAV partner show you NAV and a

> qualified CRM partner show you CRM.
> 
> "Tom Bombadil" <Genius_Poster@Yahoo.com> wrote in message 
> news:242E99F9-071D-44BF-99E7-266414DF04FC@microsoft.com...
> > Hi All,
> >
> > Anybody could tell me how the NAV CRM functionality ranks up against 
> > Dynamics CRM? I understand it is a scaled down version of it. But I
also 
> > undersand the benefits of an integrated system. I would appreciate it
if 
> > someone could share their knowledge in terms of functional differences

> > between the two. BTW, we are a sales and service company. Hence, lots
of 
> > customer cotact and communication is involved.
> >
> > Thank you,
> >
> > 

No that is simply not true. They are two completely different products. The 
CRM area in NAV was created because NAV users wanted to have CRM 
functionality. At that point in time, NAV was not owned by Microsoft, it was 
a Danish company that was unrelated to Microsoft that developed this 
functionality. Microsoft either developed CRM themselves or purchased the 
company that developed the first version.

Microsoft Dynamics NAV and Microsoft Dynamics CRM are two completely 
different products.

"RedFox" <redfox_net@ukr.net> wrote in message 
news:D56C1129-75BE-4A52-B32E-E4877BBF08D8@microsoft.com...
>I think what the "first beginning point" of the functionality of
the MS CRM
> for developers was the NAV CRM. The main "Concept" and
"functionality 
> bugs"
> of beginning version of the MS CRM was the NAV functionality.
>
> But now it is separate product with own functionality.
>
> "Daniel Rimmelzwaan" wrote:
>
>> The CRM functionality within NAV is not a scaled down version of
Dynamics
>> CRM, they are two completely different products. The CRM functional
area 
>> of
>> NAV is part of the NAV ERP system, and Dynamics CRM is its own system.

>> There
>> are 3rd party products that you can purchase that integrate the two.
>>
>> I could give you my opinion of the differences or what you should
select,
>> but you should probably just get a qualified NAV partner show you NAV
and 
>> a
>> qualified CRM partner show you CRM.
>>
>> "Tom Bombadil" <Genius_Poster@Yahoo.com> wrote in
message
>> news:242E99F9-071D-44BF-99E7-266414DF04FC@microsoft.com...
>> > Hi All,
>> >
>> > Anybody could tell me how the NAV CRM functionality ranks up
against
>> > Dynamics CRM? I understand it is a scaled down version of it. But
I 
>> > also
>> > undersand the benefits of an integrated system. I would appreciate
it 
>> > if
>> > someone could share their knowledge in terms of functional
differences
>> > between the two. BTW, we are a sales and service company. Hence,
lots 
>> > of
>> > customer cotact and communication is involved.
>> >
>> > Thank you,
>> >
>> >
>>