"Your Digital ID Name Cannot be Found"

 "Your digital ID name cannot be found by the underlying security
system". 
This is the error message I continually receive whenever I try to send a 
signed email.

I purchased and loaded a VeriSign Digital ID. All went well. Everything 
seems to be in place where it should be. Loaded in IE and associated with 
Outlook. This is all on my stand-alone home computer running a DSL connection.

Windows XP
IE7
SP2
Outlook 2003

I have written VeriSign abpout this error and have mostly received form 
responses refering to help pages on their site. I have followed all the 
advice and still no remedy.

Has anyone run into this issue and had it resolved, so that the Verisign ID 
will work with signing outgoing email?

Any advice would be appreciated.


Michael

rev michael <revmichael@discussions.microsoft.com> wrote:

> "Your digital ID name cannot be found by the underlying security
> system". This is the error message I continually receive whenever I
> try to send a signed email.
>
> I purchased and loaded a VeriSign Digital ID. All went well.
> Everything
> seems to be in place where it should be. Loaded in IE and associated
> with Outlook. This is all on my stand-alone home computer running a
> DSL connection.

Describe the exact steps you took to load the ID and "associate" it
with 
Outlook.
-- 
Brian Tillman 

"Brian Tillman" wrote:

> Describe the exact steps you took to load the ID and "associate"
it with 
> Outlook.
-- 
Brian Tillman 



Brian -

Thank you for your response to my issue. As a novice to all this I will try 
to do my best in explaining the steps taken and the error encountered.

Initial Purchase and Procedure:
* I purchased a VeriSign Digital ID, for the purpose of “signing” and 
“encrypting” out-going email messages
* after the initial purchase process, I received an email from VeriSign with 
Digital ID Pin #. I highlighted and copied this pin
* I then went to the VeriSign Digital ID Center, and pasted the pin in the 
appropriate field and then submitted it for installation
* the installation process proceeded and a final message was received that 
the VeriSign Digital ID had been properly installed in my system
* I went to IE7/Tools/Internet Options/Content/Certificates and assured that 
my digital ID had been installed. It was listed there
* I then followed the instructions from the VeriSign “What Do You Do Next?”

page, and associated my new ID with my email program, which is Outlook 2003
* in Outlook I went to Tools/Options/Security tab
* I then chose my digital ID for “signing” emails. My digital ID was 
properly listed in the choice list (it was the only one listed). I repeated 
this for choosing my digital ID for “encrypting” emails
* theoretically, I should be all set to go at this point

The Error Encountered:
* I opened a new email message - wrote my message - chose my intended 
recipients - then clicked the “sign” email button in my Outlook toolbar -
and 
then clicked on Send.
* after a long pause I then received the error message, “Your digital ID 
name cannot be found by the underlying security system”

Steps Taken to Try to Correct The Error:
* I checked IE7 to assure that my certificate was still listed - it was
* I double-checked Outlook to assure that my cert was still chosen for 
signing and encrypting - they were
* I have had many email exchanges with VeriSign ID support. Received back 
mostly form letters stating that I had not followed instructions and 
“associated” my ID with Outlook
* I have replaced the original certificate three times, but have continued 
to encounter the exact same error issue
* the first time I replaced the original certificate, I simply went to the 
appropriate VeriSign page - and selected replacement of certificate. I 
followed the proper install/association steps, as outlined above. Still 
encounter the same error message
* before the next two replacements, I first deleted my existing certificate 
in IE7, and then checked Outlook to assure that the certificate was still not 
listed. It was not. I then replaced the cert. Again all steps seemed to work 
as they should. However, I still encountered the same error message.

Side Fact:
* Several months ago I had first downloaded and installed (using the above 
mentioned steps) a “trial” version of the digital ID. It all worked great. 
Whenever I used the feature, all went as it should, and I never encountered 
any error messages of any kind. It has only been since an installation of a 
full new certificate that this same error of “Your digital ID name cannot be 
found by the underlying security system” keeps occurring.

As posted earlier, my OS and programs are:
* XP (w/the latest SP2)
* IE7
* Outlook 2003

I trust that these details may be somewhat helpful in attempts to resolve 
this error issue. I certainly appreciate all the help I can received from 
those more technical experts than myself.

Again, thank you in advance for all your assistance with this frustrating 
problem.


Michael

rev michael <revmichael@discussions.microsoft.com> wrote:

> Initial Purchase and Procedure:
...snip...

That should be correct.  One thing I'd like to to check, though.  In 
IE>Tools>Internet Options>Content>Certificates, select yuor
certificate, 
click Export, then Next.  Make sure you have two radio buttons, one to 
exporting the private key and one to not export it.  Make sure they are both 
active.  (Were I you, I'd select the button to export the private key and 
continue the export process so that I had a copy of my key in a file.  I'd 
also put a copy on a diskette and, perhaps, on a memory stick so that I had 
a copy in case something were to happen to my PC.)

> The Error Encountered:
> * I opened a new email message - wrote my message - chose my intended
> recipients - then clicked the “sign” email button in my Outlook toolbar
- 
> and
> then clicked on Send.
> * after a long pause I then received the error message, “Your digital ID
> name cannot be found by the underlying security system”
...snip...
> Steps Taken to Try to Correct The Error:
...snip...
> Side Fact:
...snip...

Well, you've done everything I can think of with one exception: a new 
WIndows user profile.  A bit of overkill, perhaps, though.  Sorry I can't be 
more helpful.
-- 
Brian Tillman 

Brian -

You have been very helpful, although the issue has not been rectified yet.

I followed your advice to export the newly replaced certificate (yes, I 
tryied that again - a replacement cert). When doing so I found that the 
export private key radio button was dimmed, and received the message that the 
export wizard could not locate the private key. I am back with emails to 
VeriSign to find out what is happening with the private key, and hope to hear 
back from them tomorrow (5/16).

Based upon what I just shared, is there any explanations you can offer?

Thanks for hanging in there with me. Because of your suggestion I at least 
might have another clue into the mystery.

Again, Thanks!


Michael


"Brian Tillman" wrote:

> rev michael <revmichael@discussions.microsoft.com> wrote:
> 
> > Initial Purchase and Procedure:
> ....snip...
> 
> That should be correct.  One thing I'd like to to check, though.  In 
> IE>Tools>Internet Options>Content>Certificates, select yuor
certificate, 
> click Export, then Next.  Make sure you have two radio buttons, one to 
> exporting the private key and one to not export it.  Make sure they are
both 
> active.  (Were I you, I'd select the button to export the private key and 
> continue the export process so that I had a copy of my key in a file.  I'd

> also put a copy on a diskette and, perhaps, on a memory stick so that I had

> a copy in case something were to happen to my PC.)
> 
> > The Error Encountered:
> > * I opened a new email message - wrote my message - chose my intended
> > recipients - then clicked the “sign” email button in my Outlook
toolbar - 
> > and
> > then clicked on Send.
> > * after a long pause I then received the error message, “Your
digital ID
> > name cannot be found by the underlying security system”
> ....snip...
> > Steps Taken to Try to Correct The Error:
> ....snip...
> > Side Fact:
> ....snip...
> 
> Well, you've done everything I can think of with one exception: a new 
> WIndows user profile.  A bit of overkill, perhaps, though.  Sorry I can't
be 
> more helpful.
> -- 
> Brian Tillman 
>