Outlook 2007 , Exchange setup problem

Hello ,

 Our system environment is Exchange 2007 SP1 with HMC 4.0 . We can succesffuly
create an exchange account and setup to outlook 2007 with autodiscover .  It all
works fine. Yesterday one of our client has setup a new machine and tried to
setup the new outlook 2007. But its giving error on the outlook 2007
configuration  : 

 
"The action cannot be completed. The name cannot be matched to a name in
the address list"

 
I have tried everything but the problem continues.  We have tried to setup this
account to a different client machine  but the same problem exists.  We have the
same problem on a different account and we have deleted and recreated the
exchange account and the problem has gone .  But this time I cant delete this
account its heavily loaded with mails etc. 

 Has someone faced this problem before ? It will be great if you can help on
this.

 
Best regards,

tarkan

Hi Tarkan, 

The user  may be disappeared  in the address list.


On HMC Domain Controller, run 'adsiedit.msc'  to open ADSI Edit tool, find the
user in your organization, ie. 

CN=username@company.com,OU=Company,OU=Reseller,OU=Hosting,DC=Domain,DC=com,
right click this user container, select Properties, on  the Attribute Editor
Tab, find 'showInAddressBook' attribute, Click edit, add these 2 values:


CN=Company AL,CN=All Address Lists,CN=Address Lists
Container,CN=Domain,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=domain,DC=com
CN=Company GAL,CN=All Global Address Lists,CN=Address Lists
Container,CN=Domain,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=domain,DC=com

 
Best Regards,
Randy

Randy hi ,

   Thank you so much for the solution. The problem has gone .  Do you have an
idea why these values dissappears from the attribute ?? Could this be related to
Exchange 2007 SP1 upgrade ??


 
Best regards,

Tarkan

Tarkan,

Did you touch user account with Set-Mailbox or Set-CASMailbox cmdlets? If so,
then you destroyed your mailbox address lists membership. This HMC 4.0 issue has
been discussed many times on this forum (for example,
http://forums.asp.net/t/1220833.aspx). To fix AL/GAL membership, you can use
procedure Managed Email 2007::RepairExchangeObject.

 P.S. Cmdlets Update-AddressList and Update-GlobalAddressList are also know as
showInAddressList attribute destroyers.