Cannot send mail from OE6...3 days now

Used it before I went to work on 4/9, came home that afternoon and started 
getting the dreaded message:  Your server has unexpectedly terminated the 
connection. Possible causes for this include server problems, network 
problems, or a long period of inactivity. Account: 'pop3.live.com', Server: 
'smtp.live.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 
10053, Error Number: 0x800CCC0F.  
Usually fixes itself within a short time period.  Now 4/12, Still can't 
send.  I can receive through OE6, I can go to the internet site and 
send/receive, but that's such a pain and inconvenient.
Called MSN tech support.  Their solution was to "reconfigure my OE6, but 
you'll probably lose all your e-mail.."  (Not at 9 pm!)  Verified all 
settings in OE6 were correct.  Even tried sending from Outlook (Windows XP 
Pro w/Office), no joy.

No new programs were installed; there was a Windows security update 
installed, but I uninstalled it, rebooted, and still no joy.  Turned off 
outgoing virus scan, no change.  Searched on the error message and it brought 
me here.

I am an MSN subscriber.   Any suggestions other than to switch ISPs?  Is 
there a problem on their end that they won't admit to?

Thanks!-- 

Since you have the same problem with Outlook, it isn't an issue with OE and 
probably is an MSN issue. They wouldn't admit to it any more than most ISPs.

See if your settings are as follows:

1. On the Servers Tab,
     a. Change the Incoming mail (POP3) and Outgoing mail (SMTP) settings 
to:
          i. Incoming mail FROM pop3.email.msn.com TO pop3.live.com
          ii. Outgoing mail FROM smtp.email.msn.com TO smtp.live.com
     b. Uncheck the "Log on using Secure Password Authentication" box
     c. Ensure your full e-mail address is included under "Account
Name"
         e.g.  MSN_User@msn.com

2. On the Advanced Tab,
     a. Change the port number for Incoming Mail (POP3) from 110 to 995
     b. Check both the boxes that indicates
         "This server requires a secure connection (SSL)"

Next:

Turn off e-mail scanning in your anti-virus program. It is a redundant layer 
of protection that eats up CPUs, slows down sending and receiving, and 
causes a multitude of problems such as time-outs, account setting changes 
and has even been responsible for lose of messages. Your up-to-date A/V 
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program 
and reinstall in Custom Mode and opt out of e-mail scanning when the option 
arises.

Finally, have a look here. It could be a few things. Possibly just 
unplugging your modem and plugging it back in may help. Same for a router if 
you use one. This will reset them.

How to troubleshoot error messages that you receive when try to send and 
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default.aspx?scid=kb;en-us;813514&Product=oex

If none of the above help, my bucks are on MSN.
-- 
           Bruce Hagen
 MS-MVP Outlook Express
      Imperial Beach, CA


"Sue" <Sue@discussions.microsoft.com> wrote in message 
news:7A972B6D-D599-4A97-8EC2-4C90CC54A768@microsoft.com...
> Used it before I went to work on 4/9, came home that afternoon and started
> getting the dreaded message:  Your server has unexpectedly terminated the
> connection. Possible causes for this include server problems, network
> problems, or a long period of inactivity. Account: 'pop3.live.com', 
> Server:
> 'smtp.live.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error:
> 10053, Error Number: 0x800CCC0F.
> Usually fixes itself within a short time period.  Now 4/12, Still can't
> send.  I can receive through OE6, I can go to the internet site and
> send/receive, but that's such a pain and inconvenient.
> Called MSN tech support.  Their solution was to "reconfigure my OE6,
but
> you'll probably lose all your e-mail.."  (Not at 9 pm!)  Verified all
> settings in OE6 were correct.  Even tried sending from Outlook (Windows XP
> Pro w/Office), no joy.
>
> No new programs were installed; there was a Windows security update
> installed, but I uninstalled it, rebooted, and still no joy.  Turned off
> outgoing virus scan, no change.  Searched on the error message and it 
> brought
> me here.
>
> I am an MSN subscriber.   Any suggestions other than to switch ISPs?  Is
> there a problem on their end that they won't admit to?
>
> Thanks!-- 
> Sue 

Thanks, Bruce, for confirming I'm not nuts...well, at least where this is 
concerned.  

I'll recheck my settings just to be sure in my own mind, and I've turned off 
the AV outgoing scan permanently.  Still no go.   Modem is internal, but I 
think you mean to unplug/plug the phone line into the back of the 'puter. 
(I'm on dial-up.)

I've looked at so many of MSN's troubleshooting messages, I'm not sure what 
I've read.  I'll check out the one you've referenced.

I know from past experience that its useless to contact MSN support.  Guess 
I just needed to raise my blood pressure about 30 points for some reason!

Thanks!!
-- 
Sue


"Bruce Hagen" wrote:

> Since you have the same problem with Outlook, it isn't an issue with OE and

> probably is an MSN issue. They wouldn't admit to it any more than most
ISPs.
> 
> See if your settings are as follows:
> 
> 1. On the Servers Tab,
>      a. Change the Incoming mail (POP3) and Outgoing mail (SMTP) settings 
> to:
>           i. Incoming mail FROM pop3.email.msn.com TO pop3.live.com
>           ii. Outgoing mail FROM smtp.email.msn.com TO smtp.live.com
>      b. Uncheck the "Log on using Secure Password Authentication"
box
>      c. Ensure your full e-mail address is included under "Account
Name"
>          e.g.  MSN_User@msn.com
> 
> 2. On the Advanced Tab,
>      a. Change the port number for Incoming Mail (POP3) from 110 to 995
>      b. Check both the boxes that indicates
>          "This server requires a secure connection (SSL)"

Thanks, Don.  I do have a temporary fix.  I had written through the support, 
they sent the standard BS, and I wrote back as nicely as I could (well, not 
really, but I was civil), that what they told me was garbage and I wanted an 
answer now.  Below is what they sent and it does work.  I did write back and 
ask them to explain how my pop3/smtp MSN account went to a strictly HTTP 
server/Hotmail account between the hrs of 9am and 2 pm while I was at work.  
Like you, I've experienced it in the past, but it's normally fixed within 24 
hrs.  It just ticks me off that they keep blaming it on something we do, when 
clearly it's not our fault.  If I  could've reached through the phone lines 
last night....well, let's just say I was really, really ticked.  Anyways, 
this works and is a temp fix for now:

For Outlook Express 6.0
1. On the "Tools" menu, click "Accounts."
2. Click "Add," and then click "Mail."
3. Next to "Display name," type the name that you want to appear in
the 
"From" field of outgoing messages, and then click "Next."
4. Next to "E-mail address," type your Hotmail e-mail address, and
then 
click "Next."
5. Next to "My incoming mail server is a," click "HTTP."
6. Next to "My HTTP mail service provider is," click
"Hotmail," and then 
click "Next."
7. Next to "Account name," type your Hotmail e-mail address.
8. Next to "Password," type your Hotmail password, and then click
"Next."
9. Click "Finish," and then click "Close."

I did not delete the MSN profile I have in there, I just made the new one 
the default.  For now, it's better than having to got to the Hotmail site to 
answer mail.

Thanks, All, for your support.  If I hear anything else, I'll let you know!

---- 
Sue


"Don/Gen" wrote:

> 
 
> Sue,
> 
> It won't help but I am in the same boat and it has happened before.  All
my
> account setting are correct on both my XP laptop and 98se PC and have been
> working just fine for a long time.  Nothing has changed on either computer
> except I can't connect to my smpt.live server at MSN.  Still can receive,
> just can't send.  MSN will never admit to having a problem on their end
but
> this problem has gone away in the past after a few days.  I don't think
> anyone works at MSN over the weekend!  I know it's a PITA but just hang in
> there.
> 
> Don
> 
> 

"Sue" <Sue@discussions.microsoft.com> wrote in message 
news:7A972B6D-D599-4A97-8EC2-4C90CC54A768@microsoft.com...
> Used it before I went to work on 4/9, came home that afternoon and started
> getting the dreaded message:  Your server has unexpectedly terminated the
> connection. Possible causes for this include server problems, network
> problems, or a long period of inactivity. Account: 'pop3.live.com', 
> Server:
> 'smtp.live.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error:
> 10053, Error Number: 0x800CCC0F.
> Usually fixes itself within a short time period.  Now 4/12, Still can't
> send.  I can receive through OE6, I can go to the internet site and
> send/receive, but that's such a pain and inconvenient.
> Called MSN tech support.  Their solution was to "reconfigure my OE6,
but
> you'll probably lose all your e-mail.."  (Not at 9 pm!)  Verified all
> settings in OE6 were correct.  Even tried sending from Outlook (Windows XP
> Pro w/Office), no joy.
>
> No new programs were installed; there was a Windows security update
> installed, but I uninstalled it, rebooted, and still no joy.  Turned off
> outgoing virus scan, no change.  Searched on the error message and it 
> brought
> me here.
>
> I am an MSN subscriber.   Any suggestions other than to switch ISPs?  Is
> there a problem on their end that they won't admit to?
>
> Thanks!-- 
> Sue

Email scanning should be turned off in any anti-virus.  Also exclude EML 
files from the scan.  It provides no protection not provided by the regular 
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and 
Outlook Express and should be uninstalled.  The latest version of Trend's 
anti-virus seems to be causing problems too.

-- 
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com