WP11: Envelopes not working with network-based printers

Hi, all!  Using WP11 (no service packs installed; see below) under XP/Pro 
SP2 (latest patches).  Config'd printers are either network-based (in 
ActiveDirectory) or IP printers.  WP installation is local (not a network 
install); users do not have Administrative privs in the domain.

I have a user that is trying to print envelopes.  When he tries to print an 
envelope, the message "No envelopes are defined for this printer.  Would
you 
like to create one?"  Selecting Yes causes a dialog to flash briefly, then

he's back to WP desktop again (nothing happens).  This problem ONLY occurs 
with network-based printers, either defs from printers shared and in the 
Directory, or new IP printer defs.  Local printers and Adobe PDF printer 
works fine.  I have done the following already:

1. Deleted local printer def; recreated.  No effect.
2. Created IP printer def; no effect.
3. Uninstalled WP11; deleted WordPerfect folder in Application Data; 
reinstalled WP11; no effect
4. Deleted printer def on server (\\lscrn-fileapp1) and recreated; no 
effect.
5. Created new printer def for new server-based def; no effect
6. Gave user local administrator privileges; no effect
7. Granted user full privs to WordPerfect and WordPerfect Office registry 
keys; no effect.

The original installation was Service Pack #2 level; the current 
installation is stock (pre-SP1).  Any help would be appreciated.  It seems 
most of the problems I have with WP11 are because of printer issues...

Thanks,
Jack 

Do Format, Page, Page Setup.  At the top does it say "Standard Page
Types" 
or "Printer Page Types"?

If there are no envelope definitions listed, try clicking Restore.  Did 
they come back?

Try the other ... i.e. Printer rather than Standard or vice versa.  Are 
there envelope definitions there?

If not, try Restore on that setting.
 
(-: Jack          C_Tech

Thanks for responding.  There's both a "Standard Page Type" and
"Printer 
Page Type" selections on that dialog, and both have the #10 envelope. 
Clicking Restore on either did nothing.

Jack


"Jack Waananen" <ctech@corel.ca> wrote in message 
news:VA.00001e46.003ec619@corel.ca...
>
> Do Format, Page, Page Setup.  At the top does it say "Standard Page
Types"
> or "Printer Page Types"?
>
> If there are no envelope definitions listed, try clicking Restore.  Did
> they come back?
>
> Try the other ... i.e. Printer rather than Standard or vice versa.  Are
> there envelope definitions there?
>
> If not, try Restore on that setting.
>
> (-: Jack          C_Tech
>
>
>
> 

Well, documents print just fine to these networked printers, so I don't 
think is an issue.  And yes, I just did so, and it had no effect on the 
reported problem.  Thanks for responding! :)

Jack

"Charles Rossiter" <ctech@corel.ca> wrote in message 
news:46967a1f_2@cnews...
>
> Jack,
>
> Have you tried adding a shortcut to PrintServer110.exe to the users 
> startup folder?  This primes the printing process and could resolve your 
> problem.
>

Jack,

Have you tried adding a shortcut to PrintServer110.exe to the users 
startup folder?  This primes the printing process and could resolve your 
problem.


JackBlack wrote:
> Hi, all!  Using WP11 (no service packs installed; see below) under XP/Pro 
> SP2 (latest patches).  Config'd printers are either network-based (in 
> ActiveDirectory) or IP printers.  WP installation is local (not a network 
> install); users do not have Administrative privs in the domain.
> 
> I have a user that is trying to print envelopes.  When he tries to print an

> envelope, the message "No envelopes are defined for this printer. 
Would you 
> like to create one?"  Selecting Yes causes a dialog to flash briefly,
then 
> he's back to WP desktop again (nothing happens).  This problem ONLY occurs

> with network-based printers, either defs from printers shared and in the 
> Directory, or new IP printer defs.  Local printers and Adobe PDF printer 
> works fine.  I have done the following already:
> 
> 1. Deleted local printer def; recreated.  No effect.
> 2. Created IP printer def; no effect.
> 3. Uninstalled WP11; deleted WordPerfect folder in Application Data; 
> reinstalled WP11; no effect
> 4. Deleted printer def on server (\\lscrn-fileapp1) and recreated; no 
> effect.
> 5. Created new printer def for new server-based def; no effect
> 6. Gave user local administrator privileges; no effect
> 7. Granted user full privs to WordPerfect and WordPerfect Office registry 
> keys; no effect.
> 
> The original installation was Service Pack #2 level; the current 
> installation is stock (pre-SP1).  Any help would be appreciated.  It seems

> most of the problems I have with WP11 are because of printer issues...
> 
> Thanks,
> Jack 
> 
> 
> 

-- 
  Charles Rossiter
  Volunteer C_Tech
{Please respond to
  news groups only}