Groups > WordPerfect Office > WordPerfect 12 > Re: Computer shuts down




Computer shuts down

Computer shuts down
Thu, 28 Feb 2008 12:27:13 -050
For some reason, whenever I close WordPerfect 12, it wants to shut down my 
computer. I am using Windows XP Professional (SP2).

Does anyone know what might be causing this? or how to rectify the 
situation?

Thanks,
Ed Wood 


Post Reply
Re: Computer shuts down
Thu, 28 Feb 2008 18:20:46 GMT
Edward_wood:
> For some reason, whenever I close WordPerfect 12, it wants to shut down my

> computer. I am using Windows XP Professional (SP2).

To help, please supply version of WP (from Help|About - the whole number: 
x.x.x.x).

Has WP always done this?

What exact steps follow when you Close WP?
-- 
Good wishes!
Roy Lewis
C_Tech volunteer
(UK)

Post Reply
Re: Computer shuts down
Fri, 29 Feb 2008 07:42:24 -060
The first step when troubleshooting is to fully patch wp.  See this link 
for help with that if you need it.

http://www.wpuniverse.com/vb/showthread.php?s=&threadid=4818
Post Reply
Re: Computer shuts down
Fri, 29 Feb 2008 08:33:50 -050
Roy,

I am running version 12.0.0.238.

When I shut down WP I have already saved the document. I then click on the 
red X in the upper right hand corner of the program.

Thanks for your response,
Ed

"lemoto" <ctech@corel.ca> wrote in message 
news:VA.00004b3c.00398315@corel.ca...
>
> Edward_wood:
>> For some reason, whenever I close WordPerfect 12, it wants to shut down

>> my
>> computer. I am using Windows XP Professional (SP2).
>
> To help, please supply version of WP (from Help|About - the whole number:
> x.x.x.x).
>
> Has WP always done this?
>
> What exact steps follow when you Close WP?
> -- 
> Good wishes!
> Roy Lewis
> C_Tech volunteer
> (UK)
>
> 


Post Reply
Re: Computer shuts down
Tue, 4 Mar 2008 10:17:12 -0500
Kenneth,

I have installed all three service packs for my WordPerfect 12. I am now 
running ver. 12.0.0.602. I still have the same problem. If I open 
WordPerfect, then immediately close it, everything works fine. If I open 
WordPerfect, then open a document but do not make any changes then close 
WordPerfect, everything works fine.

The problem seems to come when I open a saved document, make changes, close 
the document, then close WordPerfect. WordPerfect closes normally, but the 
"Turn off Computer" screen appears. This is the same screen that your
get 
when you click on the "Start" button, then choose the "Turn off
Computer" 
option.

Something inside WordPerfect seems to be triggering the computer shutdown 
routine.

Any ideas?

Ed Wood

"Kenneth Hobson" <khobson@aaahawk.com> wrote in message 
news:47c80b75$1_1@cnews...
>
> The first step when troubleshooting is to fully patch wp.  See this link 
> for help with that if you need it.
>
> http://www.wpuniverse.com/vb/showthread.php?s=&threadid=4818
> 


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